Letter to Sri Lara Security - Mr Vijay

Dear Mr Vijay,

We wish to highlight to your good office that Menara Menjalara house rules & regulations are by a collective decisions of all MCs & advisors (previous & current) for the best interest of the Residents and are not decided by any sole individual. Hence, we would strongly suggest that your officers to brief your guards proper. Any dispute between guards & residents; the guard(s) should not mentioned that the decision or instructions come from an individual person or matter a fact, do not at any occasion mentioned the individual person name as if the instruction was given by him or her alone. As mentioned earlier, the guards must politely explain that they are carrying out their instruction based on the approved house rules & regulations and if the Residents still not satisfied, POLITELY refer the Resident(s) to the management office for further clarification.

And as agreed during discussion with the present of Mr Tan, Ms Ann, Mr Benjamin, En Shukry, 3 of security officers on duty and myself (14/3/2009 at 9.00pm), it is decided that it is fair that a compound of RM 2,000.00 shall be imposed to the security firm for the misconduct of such security guard(s) on cases as mentioned above. Actions like the above should not arise if the security officer on duty had briefed the men properly.

As for cars parked at cafeteria loading/unloading bay, we reminded the guards on the followings:
1) Cafeteria operator car parked there, kindly ask operator to remove car immediately or be clamped.
2) Those vehicle without Menara Menjalara car stickers, with ‘visitor’s pass’, with ‘15mins drive through pass’ and etc; vehicle to be clamped without hesitation.
3) Cars with latest car stickers parked there, guard(s) walk along the dining area and politely notify the Resident(s) to remove their car. But if the Residents is having their meals in the cafeteria, clear judgement should be made by the guard(s) to allow them to continue with their meals. However upon noticing that the Residents had finished their meals , a 2nd POLITE notification to be issued to the Residents to have their car removed. If they still refuses to do so, their vehicle shall be clamped.
4) Another scenario is that upon issuing notification along the dining area and for some reason; nobody responded to the call THRICE, the vehicle shall be clamped.
5) Please act Politely.

We would rely on your experience to further improve our environment and would be very much appreciate your cooperation on the above issue.
All we required is that the guard(s) to act according to our house rules & regulations.

Regards
Edward Koo

Cc – All MC & Advisors

To En Shukry,

Kindly include the above in your memo to Sri Lara Security.

Thank you
Edward Koo